{"id":9,"date":"2026-10-03T09:29:13","date_gmt":"2026-10-03T01:29:13","guid":{"rendered":"https:\/\/www.koborismach.com\/support\/"},"modified":"2026-10-03T10:54:11","modified_gmt":"2026-10-03T02:54:11","slug":"support","status":"publish","type":"page","link":"https:\/\/www.koborismach.com\/index.php\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p><!-- ===== Page Banner ===== --><\/p>\n<section class=\"page-banner\">\n    <img decoding=\"async\" src=\"https:\/\/www.koborismach.com\/wp-content\/themes\/koboris\/assets\/picture\/a8510a39853c5b49b7c871ccd9aba9f9.jpg\" alt=\"KOBORIS Support\"><\/p>\n<div class=\"banner-content\">\n<h1>Support<\/h1>\n<p>FAQs, downloads, and technical documentation<\/p>\n<\/p><\/div>\n<\/section>\n<p><!-- ===== Support Section ===== --><\/p>\n<section class=\"section\">\n<div class=\"container\">\n<div class=\"sec-title fade-in\">\n<h2>How Can We Help?<\/h2>\n<div class=\"divider\"><\/div>\n<p>Find answers to common questions, download technical documents, and access product attachments.<\/p>\n<\/p><\/div>\n<p>        <!-- Support Tabs --><\/p>\n<div class=\"support-tabs fade-in-delay-1\">\n            <button class=\"support-tab active\" data-tab=\"faqs\">FAQS<\/button><br \/>\n            <button class=\"support-tab\" data-tab=\"download\">Download<\/button><br \/>\n            <!-- <button class=\"support-tab\" data-tab=\"attachments\">Attachments<\/button> -->\n        <\/div>\n<p>        <!-- FAQS Panel --><\/p>\n<div class=\"support-panel active\" data-panel=\"faqs\" id=\"faqs\">\n<div style=\"max-width:800px;margin:0 auto;\">\n                \t\t<div class=\"faq-item open\">\n\t\t\t<div class=\"faq-question\">\n\t\t\t\t<span>What is the delivery time for KOBORIS machinery?<\/span>\n\t\t\t\t<span class=\"arrow-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"faq-answer\">\n\t\t\t\t<p>Standard delivery time is 15-30 days after order confirmation, depending on product availability and order quantity. For customized configurations, delivery may take 30-45 days. We work closely with logistics partners to ensure timely delivery through Qingdao Port.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq-item\">\n\t\t\t<div class=\"faq-question\">\n\t\t\t\t<span>What warranty do you provide for your machines?<\/span>\n\t\t\t\t<span class=\"arrow-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"faq-answer\">\n\t\t\t\t<p>All KOBORIS machinery comes with a standard 12-month warranty from the date of delivery, covering manufacturing defects in materials and workmanship. Extended warranty options are available for select product lines. Please contact our sales team for details.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq-item\">\n\t\t\t<div class=\"faq-question\">\n\t\t\t\t<span>Do you provide spare parts and after-sales support?<\/span>\n\t\t\t\t<span class=\"arrow-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"faq-answer\">\n\t\t\t\t<p>Yes, we provide comprehensive after-sales support including a global spare parts supply network. Common wear parts are typically available within 7-15 days. Our technical support team is available to assist with maintenance, troubleshooting, and operator training.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq-item\">\n\t\t\t<div class=\"faq-question\">\n\t\t\t\t<span>Can machines be customized for specific applications?<\/span>\n\t\t\t\t<span class=\"arrow-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"faq-answer\">\n\t\t\t\t<p>Absolutely. We offer customization options including different bucket capacities, tire specifications, attachment configurations, and engine options to suit specific working conditions. Please contact us with your requirements and our engineering team will provide a tailored solution.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq-item\">\n\t\t\t<div class=\"faq-question\">\n\t\t\t\t<span>What payment methods do you accept?<\/span>\n\t\t\t\t<span class=\"arrow-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"faq-answer\">\n\t\t\t\t<p>We accept T\/T (bank transfer), L\/C (letter of credit), and other negotiable payment methods. Typically, a 30% deposit is required with the balance due before shipment. Payment terms can be discussed based on order value and customer relationship.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"faq-item\">\n\t\t\t<div class=\"faq-question\">\n\t\t\t\t<span>Do you provide operator training?<\/span>\n\t\t\t\t<span class=\"arrow-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"faq-answer\">\n\t\t\t\t<p>Yes, we provide comprehensive operator training either on-site or through video tutorials. Training covers safe operation, daily maintenance, and troubleshooting. Detailed operation manuals are included with every machine delivery.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n            <\/div>\n<\/p><\/div>\n<p>        <!-- Download Panel --><\/p>\n<div class=\"support-panel\" data-panel=\"download\" id=\"download\">\n<div class=\"download-list\">\n                \t\t<div class=\"download-card\">\n\t\t\t<div class=\"dl-icon\">\n\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"><\/path><path d=\"M14 2v6h6\"><\/path><path d=\"M12 18v-6M9 15l3 3 3-3\"><\/path><\/svg>\n\t\t\t<\/div>\n\t\t\t<div class=\"dl-info\">\n\t\t\t\t<h4>Product Manual<\/h4>\n\t\t\t\t<p>PDF \u00b7 11.5 KB<\/p>\n\t\t\t<\/div>\n\t\t\t\t\t\t<a href=\"https:\/\/www.koborismach.com\/wp-content\/uploads\/2026\/10\/koboris-product-manual.pdf\" class=\"dl-btn\" download>\n\t\t\t\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M21 15v4a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-4M7 10l5 5 5-5M12 15V3\"><\/path><\/svg>\n\t\t\t\tDownload\n\t\t\t<\/a>\t\t<\/div>\n\t\t\t\t<div class=\"download-card\">\n\t\t\t<div class=\"dl-icon\">\n\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"><\/path><path d=\"M14 2v6h6\"><\/path><path d=\"M12 18v-6M9 15l3 3 3-3\"><\/path><\/svg>\n\t\t\t<\/div>\n\t\t\t<div class=\"dl-info\">\n\t\t\t\t<h4>Specification Sheet<\/h4>\n\t\t\t\t<p>PDF \u00b7 6.1 KB<\/p>\n\t\t\t<\/div>\n\t\t\t\t\t\t<a href=\"https:\/\/www.koborismach.com\/wp-content\/uploads\/2026\/10\/koboris-specification-sheet.pdf\" class=\"dl-btn\" download>\n\t\t\t\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M21 15v4a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-4M7 10l5 5 5-5M12 15V3\"><\/path><\/svg>\n\t\t\t\tDownload\n\t\t\t<\/a>\t\t<\/div>\n\t\t\t\t<div class=\"download-card\">\n\t\t\t<div class=\"dl-icon\">\n\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"><\/path><path d=\"M14 2v6h6\"><\/path><path d=\"M12 18v-6M9 15l3 3 3-3\"><\/path><\/svg>\n\t\t\t<\/div>\n\t\t\t<div class=\"dl-info\">\n\t\t\t\t<h4>Brochure<\/h4>\n\t\t\t\t<p>PDF \u00b7 22.2 KB<\/p>\n\t\t\t<\/div>\n\t\t\t\t\t\t<a href=\"https:\/\/www.koborismach.com\/wp-content\/uploads\/2026\/10\/koboris-brochure.pdf\" class=\"dl-btn\" download>\n\t\t\t\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M21 15v4a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-4M7 10l5 5 5-5M12 15V3\"><\/path><\/svg>\n\t\t\t\tDownload\n\t\t\t<\/a>\t\t<\/div>\n\t\t\n            <\/div>\n<\/p><\/div>\n<p>        <!-- Attachments Panel --><br \/>\n        <!-- \n\n<div class=\"support-panel\" data-panel=\"attachments\" id=\"attachments\">\n            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products<\/p>\n\n\n                <\/a>\n                                <a href=\"\/index.php?c=category&id=11\" class=\"attach-card\">\n                    \n\n<div class=\"att-icon\">\n                        <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"\/><\/svg>\n                    <\/div>\n\n\n                    \n\n<h4>Skid Steer Loader<\/h4>\n\n\n                    \n\n<p>View products<\/p>\n\n\n                <\/a>\n                                <a href=\"\/index.php?c=category&id=9\" class=\"attach-card\">\n                    \n\n<div class=\"att-icon\">\n                        <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"\/><\/svg>\n                    <\/div>\n\n\n                    \n\n<h4>Tractor<\/h4>\n\n\n                    \n\n<p>View products<\/p>\n\n\n                <\/a>\n                                <a href=\"\/index.php?c=category&id=7\" class=\"attach-card\">\n                    \n\n<div class=\"att-icon\">\n                        <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"\/><\/svg>\n                    <\/div>\n\n\n                    \n\n<h4>Forklift<\/h4>\n\n\n                    \n\n<p>View products<\/p>\n\n\n                <\/a>\n                            <\/div>\n\n\n        <\/div>\n\n -->\n    <\/div>\n<\/section>\n<p><!-- ===== CTA Section ===== --><\/p>\n<section class=\"cta-section\">\n<style>\n        .cta-inner{display:grid;grid-template-columns:1fr 1.1fr;gap:70px;align-items:center;}\n        .cta-left{text-align:left;}\n        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class=\"cta-submit\">Submit<\/button><br \/>\n                <\/form>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Support FAQs, downloads, and technical documentation Ho 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